The role 

An exciting opportunity has arisen for a Senior IT Support Technician to play a key role within our IT team, providing front line support for local users as well as remote support for the national Active team. Based out of our Edwardstown IT office 5 days per week, this role will be an essential role for our local operational and support teams.  

In this role you will: 

• Provide 1st and 2nd level support to national field and office users across Australia. 

• Develop good support relationships with field staff and management, ensuring customer satisfaction and resolution. 

• Serve as the first point of contact for staff seeking technical assistance over the phone or via email. 

• Take ownership and manage support requests to final resolution, meeting SLA’s 

• Respond and resolve to Service Desk phone calls and online requests!  

• Evaluate and respond to IT Equipment and Mobile Phone Requests 

• Organise the repair of devices.  

• Maintain the health and reliability of staff computers, tablets and devices including maintaining the supply of spare devices. 

• Ownership of some systems. This is expected to build up over time and should consume approx 20% of your time. 

• Working knowledge of Powershell is beneficial but not necessarily required.  

Why Chose Active: 

• A chance to work with a wide variety of technology 

• Employee Benefits Program with discounts on products and services 

• Full time permanent role with the job security that comes with an essential service company 

• A competitive salary that is representative of your customer service experience and technical skills 

• A supportive team environment  

Do you have? 

• Relevant 3 to 5 years of IT experience with qualifications/ training or equivalent. 

• Previous IT support experience in supporting mobile and remote users. 

• Experience working in a servicedesk environment using a service desk tool like Jira Service Management 

• Proven experience using back-end systems required to support end users such as Azure/On Prem Active Directory, Microsoft Intune, basic network troubleshooting 

• High level of experience with Microsoft Windows and Office 365 

About Active 

We are an Australian family-owned essential service with a national footprint and a workforce of 800 committed to delivering arboriculture, vegetation management, and green asset consultancy services. Comprising of Active Tree Services, Active Green Services and Aerial Access, we have been around for 45 years, and work to keep our communities safe and green while making sure our teams safety comes first. 

Visit our website to learn more about our people, customers and communities in which we work. Learn about the practical support we provide to many Australia run charities. 

https://www.activetreeservices.com.au/team-member-stories/